Shipping, Delivery & Refund Policy
Shipping, Delivery & Refund Policy
Last updated: February 5, 2026
Shipping & Delivery
Service Area
Digital products are made available only in locations permitted under U.S. law.
The store does not provide digital products to users located in OFAC‑sanctioned or otherwise prohibited jurisdictions.
Digital Delivery Only
The store provides digital downloads only.
No physical products are shipped, and no postal or courier services are used.
After completing your purchase, you will receive an email containing your download link. Most digital products are available immediately. If you do not receive your link within a few minutes, please check your spam folder or contact us at simchamp@healthcaresimulationmiddleeast.org
No Physical Shipping
Because we do not sell physical goods:
No shipping fees apply
No delivery timeframes apply
No tracking numbers are issued
Order Issues
If you experience difficulty accessing your digital download, please contact us at simchamp@healthcaresimulationmiddleeast.org. We are happy to assist.
Refund Policy
Because the store provides digital products, all sales are generally considered final once a download link has been accessed.
Eligible Refund Situations
Refunds may be granted if:
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You purchased a digital product but did not receive the download link
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The file is corrupted or inaccessible
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You were charged in error
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A duplicate purchase occurred
Non‑Refundable Situations
Refunds are not available if:
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The digital product has already been downloaded or accessed
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You changed your mind after purchase
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You purchased the wrong item
How to Request a Refund
Please contact us at simchamp@healthcaresimulationmiddleeast.org within 7 days of purchase. Include your order number and a brief description of the issue. We will review your request and respond promptly.
Thank you for purchasing from the Healthcare Simulation Middle East store.